MGMT 6330 Production/Operations Management
Spring 2009


Course Description


This course will involve study and application of the concepts and methods of operations management, with particular emphasis on quantitative methods that support management decisions.  Appropriate emphasis is placed on strategic, tactical and operational planning and control of operations.


Prerequisites

MBA 5360 or QMTH 2330

Instructor Information

Name: Dr. Ronald E. McGaughey                      
Office: BBA 318-E                                                                      
Work E-mail: ronmc@uca.edu                          
Phone: (501) 450-5125     

Class Hours                                                  Location      
MIS3321 - On-line                                                                
MIS3362 - Tu/Th  10:50 am - 12:05 pm         BBA 301        
MBA6330 - Th  2:00 pm - 5:00 pm                BBA 208        

Office Hours
Tu. 8:30 am -10:30 am, 1:30 pm - 4:30 pm
Th. 8:30 am -10:30 am, 1:00 pm - 2:00 pm
Wed. 10:00 am - 11:00 am, 1:00 pm - 4:00 pm
Mon. or Fri. only by appointment (in advance) 

Textbook and Instructional Materials Required

Operations & Supply Management, 12th Edition, by Richard B. Chase, F. Robert Jacobs and Nicholas J. Aquilano. (E-books can be purchased online and will save you as much as 50%--see course Website)

Course Objectives

At the end of this course, students should:

  1. Understand major concepts pertaining to the planning, operating and controlling of manufacturing and non-manufacturing operations.
  2. Understand select quantitative tools and how they can be applied to support management decision making.
  3. Have improved analytical, organizational and interpersonal skills (from individual and group work).


Course Content

The following topics will likely be covered in this course, although not necessarily in the order listed:

  1. Operations Strategy
  2. Project Management
  3. Product/Service Design
  4. Manufacturing Processes: Analysis, Design, Selection and Layout
  5. Service Systems
  6. Strategic Capacity Management
  7. Logistics and Location Planning
  8. Demand Management and Forecasting
  9. Scheduling
  10. Inventory Management
  11. Quality Management (TQM, SPC, Six Sigma Quality, and ISO certification)
  12. Aggregate Planning
  13. Supply Chain Management
  14. Enterprise Resource Planning and Material Requirements Planning
  15. Synchronous Manufacturing and the Theory of Constraints
  16. JIT and Lean Operations (Agile Manufacturing)
  17. Queuing Theory


Policies and Procedures

If you want to know generally what I expect of you, and what you can expect of me, read these policies and procedures carefully.

  1. Homework assignments will be recommended for each chapter covered.  Students are encouraged to work on said assignments as group endeavors.  Due dates and other information concerning the assignments are available on the Web.
  2. Attend all scheduled classes. An attendance sheet is passed each day and it is your responsibility to see that your name is on it. After two days absent you will be penalized 5 points per day for each subsequent absence (off final average). After a 3rd absence (any kind of absence) you will be dropped from the class with an F.  Absence is not an excuse for not being prepared for class upon your return.
  3. Arrive on time.  Two times tardy equals an absence.
  4. Ask questions if you wish, but do not engage in informal conversations that distract the instructor and your classmates.
  5. Turn off your cell phones when you come into my class.  Should you have some pending "emergency" situation that requires constant monitoring, notify me in advance.  It is distracting when a student leaves class to talk on the cell phone, then returns to class, so don't do it! 
  6. Come to class prepared to stay.  It is disruptive when students come and go from class.  I understand the necessity to leave for an emergency.  Please notify me of medical reasons that might warrant unscheduled exit from class.
  7. Always come to class prepared--You are expected to read assigned material before coming to class and to have any assignments complete when you arrive for class. Learning the material is much easier if you come to class prepared on a regular basis.
  8. No food in the classroom.  If you bring a drink, don't spill it and don't leave an empty container in the classroom.
  9. In the event that you miss class or arrive late, it is your responsibility to get the instructions and assignments of the day and to have assignments completed in a timely fashion.
  10. If you miss an exam, you will take a comprehensive makeup exam at the time of my choosing to make it up. To take a make-up exam, official written documentation (doctor's excuse, court documents, etc.) for your absence on test day must be presented to the instructor on the next scheduled class day.
  11. Academic dishonesty will be treated in accordance with the policy of the University as stated in the most current UCA Student Handbook.
  12. Dress appropriately--inappropriate attire will not be tolerated.


Grading

Grades will be assigned according to the following scale:

A  –  >= 89.5
B  –  >= 79.5 and < 89.5%
C  –  >= 69.5 and < 79.5%
D  –  >= 59.5 and < 69.5%
F  –   < 59.5
*  No extra credit work!

The various components or your grade are weighted as follows:

Exam 1

  50%

Exam 2

 50%

Total

100%

*   Examine the class policies.


Communications Regarding Class

It is your responsibility to check the Web (News Page to be specific) and your email on a daily basis. The Web [Gateway to my classes at:  http://faculty.uca.edu/~ronmc/] is our information hub for this class.  Not checking the Web for assignments and "News," or your email, will not excuse you from having work done in a timely fashion.  All written work and written correspondence must be prepared in a professional manner (neat as well as grammatically and technically correct).


Student Handbooks References to Other Policies

It is your responsibility to familiarize yourself with all policies listed in the most current UCA Student Handbook, regarding the Sexual Harassment Policy and Academic Policies.  All students are encouraged to read the most current UCA Student Handbook to better understand your rights and responsibilities as a student.


Disabilities Act

The University of Central Arkansas adheres to the requirements of the Americans with Disabilities Act. If you need special accommodations under this Act due to a disability, contact the UCA Office of Disability Services at 450-3135. If I am not notified of the need for such special accommodations well in advance, I cannot reasonably be expected to make arrangements to comply.


Disruptive Behavior 

Any student conducting themselves in a manner deemed menacing to others, or otherwise inappropriate for a college classroom, will be asked to leave.  Failure to leave will result in immediate notification of the campus Police.


Disclaimer

This syllabus represents a "best" plan for the course, but as with most plans, it is subject to change. Any changes in this syllabus will be announced to the class as necessary.

 

Note on Expectations

 

This is a graduate class and a very rigorous graduate class at that!  You must prepare (study) on a daily and weekly basis for this class, and you must do the homework to develop the level of proficiency required to pass the midterm and final exams (mix of qualitative and quantitative questions). It is common knowledge that students should make only As and Bs in graduate school.  That does not mean that the instructors must only assign As and Bs, but rather that students must perform at a level necessary to earn an A or B.